01293 525880
Monday To Saturday from 10 am to 5 pm

Lockdown... Again!

As per government guidlines we have closed our doors as of 05/11/20, we will not be opening our shop until the lockdown is lifted and non-essential shops are allowed to open again.

We are offering a click and collect service for anything on the website (all restrictions apply, if you need to present ID you will still need to present ID), our normal items deliveries and to your door deliveries will still be going ahead. We are offering a limited RFD transfer service for Firearms, but this is very much dependant on finding a Registered Firearms Dealer in your area that is offering the click and collect service and is willing to take the transfer, as usual this is subject to deliver and their transfer fee. Please don't be upset if we cannot find someone local, operating and willing to take the transfer, we will do our best, but there will be times we just can't make it work, you will of course have the option for a full refund or place your order on hold until the lockdown is lifted.

We are accepting drop off & collection of repairs, but these must be booked in in advance (phone 01293525880 or email sales@surplusstore.co.uk with the details (make, model, serial number, work required etc)), we will not be accepting any repairs that have not been booked in in advance. All repair collections must be booked in advance if it's chargable or not, (phone 01293525880 or email sales@surplusstore.co.uk) and any money owing on the repairs must be paid via phone in advance of the collection, you may be required to show the payment card and/or ID on collection. Please remember our showroom is closed and cannot accept walk in customers!
All items coming into the shop are subject to a 3 day quarantine before they are looked at by a tech.

Please do not plan a journey to our store until your collection in store has been finalised and you have received confirmation that your order is ready for collection.

We will not accept payment for anything on the door.

Please observe all possible social distancing measures when collecting, wear a mask and sanitise your hands before you come to us.

That said, even for click and collect, if you have any symptoms (high temperature, persistent cough, loss of sense of taste or smell), have tested positive in the last 7 days, or have yourself or are from a household that has been ordered to self isolate please do not come to the store, call us and we will arrange for delivery via the website, or place your order on hold until the risk has passed.

Please be patient, we know there will be times when things don't go the way we plan, but we will get them back on track. Most of our staff cannot work from home and will be doing their best under very difficult circumstances!

 

 

 

 

 

 

We wish you all good luck and good health in dealing with this going forward. Our store policy has always been with teamwork at it’s heart, now the whole planet is a Team, pull together, help each other and we will get through this as best we can!