We have been in business for over 50 years and we pride ourselves on have as great a customer service as possible, we make sure to maintain a bricks and mortar presence with a staffed phone line Monday-Saturday 9.30-5.30...
Here is what our customers have said about us... Only edited to take identifiable names out...
thanks for letting us know i will highly reconmend you your service is over 5* thanks
Hi I'm just replying to say thank you very much. The service was great and very quick. Thanks alot. S.
Hello again .
Just wanted to say how pleased i was with the gun and how good you customer service was !!! , thanks guys !!!
The measure of a good company is how quickly and efficiently they can deal with problems and resolve any issues.
Most happy doing business with you, hopefully we can do business, again soon.
I wanted to thank you for sending my son's flint & steel so quickly. He has spent several nights camping out & it is very impressed at how well it works...
Thank you as well for being so professional & ringing to check before sending the goods. We will certainly be using your firm again.
can i just say the most helpfull company ever thanks ill buy from u again soon thanks
The gun has arrived here and is working great, I just wanted to say thanks for sorting it out for me. Thanks a lot.
hey guys , ive just got the gun, im verry pleased! your the best airsoft retailer ive ever had … -T
Just to let you know that I received the item today. Thank you for the good communication and prompt attention.
Keep up the good work ...!
Dear Stephen, many thanks! I must tell you that I would have no hesitation in recommending your site-simply because of your exceptional communications and politeness-a credit to the net and customers. Thanks again and kind regards, M W
Thank you very much I must say i am very satisfied with the efficiancy and general service that you guys at Crawley surplas store give! Many thanks,
I received the package yesterday so thanks again for great service.
Best regards - J
Very pleased with item, and thanks for fast delivery.
Daniel, The knife has arrived. Thank yopu very much for your prompt service. I will shop with you again
M C Very Satisfied Customer
Daniel Replacement barrel arrived safely today. Many thanks for the quick turnaround and for doing this. Will definitely be recommending you to others.
just received order great product and quick delivery thanks very much will deffinatly buy from you again.
got rifle an bayonet today. love it many thanks again
Thanks we got it yesterday. He is pleased, thank god.
Thank you for the time & trouble arranging replacement BB pistol. All arrived promptly and is still working.
Yours sincerely, P W
Daniel, the sheath arrived; very good quality; thanks very much; such customer service is very rare; will always buy from you
Hi Daniel, The replacement arrived just before I was heading out to work this afternoon, I must applaud your customer service for it's exceptional performance!
Many thanks. K
Hi.Recieved order today,again really pleased with the service and product.Many thanks.J....
Hi Daniel.Recieved my order and the Fairbairn knife is lovely.Arrived really quick and well packaged.Great service and I will be definately buying from you again very soon.Many thanks J.....
Received the order this morning.
Thanks! Excellent service as usual!
hi, thanks for the reply daniel i thought it would of took you a few day to reply back then, like other company but i was surprised then, im going to give the website a good rating thank you.
ive got my order thanks i love them there great i will use ure website again
thanks, regards f
hi there, just a quick email to say i have now recieved my replacemnt gun, thanks very much for your cooperation, much appreciated. got here alot quicker than i was expecting, thanks again. i'l be sure to leave some positive feedback/reviews on the site.
Hi Daniel, just a quick thank you for your help and quick service, much appreciated. Very pleased with replacement air pistol, I will definately shop with you again in the future, once again thank you very much, regards, T
Daniel, Thank you so much for the superb service regarding that pistol. I was so pleased I've nominated your company for a Wow! award. Some of the big corporates have a lot to learn from folks like you who get it right.
I just want to say thank you and send my complements to the team. This is the second purchase and once again is a fantastic item, at a fantastic price, with super fast/cheap delivery.
Dear All. Thank you very much for a great, efficient and professional service. All the best to you and your business in 2009. Regards C C
Just want to say thanks for the speedy delievery - had no idea it would arrive so quick. I will be recommending you to everyone . The gun is amazing - blanks are a bit loud - OK very loud. ... Again many thanks - many more orders to come.
thankyou, your service is great, i will definately be a returning customer *****
Much appreciated, quality business, awesome customer service and satisfaction!
I've received the product and I'd just like to say thanks, it's awesome!
Hopefully I will be ordering some more products from your store soon.
I called into th
e store and got the cuffs. They are great! Just what I wanted.
You have helpful and friendly staff too. It was a pleasure doing business with you.
Hi again Daniel,
Thanks for the brilliant service! I am very impressed that you're working this late and you have dealt with the confusion really quickly, I was worried this take too long and I wouldn't get them this weekend, but you are amazingly fast and efficient! ... Regards,
I spoke to Daniel last night, who was extremely helpful in advising on what I thought was a faulty gun. However, on talking to my son, I have now discovered that there was a pellet jammed in the barrel. I have managed to dislodge the pellet and the gun is working perfectly. So, sorry for the phone call, but, thanks for the great customer service.
Daniel, Thanks, brilliant service, great kit.
C M here , just thought id write to say thanks for your speedy delivery and great packaging of my products.
i hope to do business with you again in the future bye
Arrive fine and my son is very pleased.
Thanks and regards
Thank you for keeping me updated and i would just like you to know that i am extremely happy with the mp5, it was alot better than i expected and i'm certain that i will use you again in the future.
Hi Daniel, Thanks for all your help, my crossbow arrived on monday and i'm more than pleased with it, a little unsure about setting the scope but i'm sure i'll figure it out, thanks again. J S
Thanks for the great service, A
Just to let you know the order arrived with us today.
Thank's for your good service and look forward to dealing with you again.
Hi there, just a quick one to say thank you. Great service and promt delivery
Regards M S
Ah excelent didnt think i had the money :D just send them asap thanks, very happy with the mp5 i bought recently (its big enough though dont u think lol) and i will b ordering again on friday as delivery is incredibly fast thanks again
Just a quick email to say thank you very much for the items i have purchased, the gun is in full working order.
The service was excelent and delivery was very fast, to put it short.... i'm well chuffed
Best regards D K
Daniel Many thanks for your help with this bb gun. I really appreciate you calling to say the one I ordered on-line was out of stock. The other one arrived yesterday, the day after we spoke, and its just great. I
Glock 17 blank pistol turned up today less than 24hrs after i ordered it. What else can i say outstanding service.
Parcel received this morning. Many thanks for the prompt service.
thanks Daniel for all the help that you have given me!!!. will recommend the site to other people
Collected jacket from post office yesterday.Thanks v much,excellent quality,excellent customer service.Top banana. Will buy from again.
Jacket arrived this morning, very impressed
Thank you Daniel,
I am well impressed with your high standard of customer service.
I got my order yesterday, very impressed, i'll be sure to be back next month, thank you very much =)
just wanted to say thanks for getting the order to me so quickly... arrived 8am today... very cool.. but i had to work and wait till got home to play with em... lng day waiting with new toys...
Dear Crawley Surplus,
Just writing to say that having received the above order and being so impressed by the product, I have decided to place an order for a second.
Good quality, good customer service (particulary Edward) who had a very genial approach.
Don't risk losing this.
J R B
Thank you so much for keeping in contact with me and being so fast about it! I will be commenting on your store about how good it is! And buy from you again. Maybe a sniper this time ;)
Kind regards A
Hi Daniel, Many thanks for swift dispatch of power cable, it arrived yesterday and my son was very appreciative.. Again thank you for your very helpful service. He will ensure rabbit stays away this time, s o
Hey, Just to say I have relieved the pistol, Thanks a lot for your service, you have been very helpful and I will be recommending!! PN
thank you for such a fast delivery thanks again j
just a mail to say thanks for the items. I received them over the weekend and I'm very please with them.
Kind regards GG
Order received this morning. Expertly packaged, really amazing quality, excellent service!
hi daniel, we would like you to know that the gun we ordered off you came just in time for xmas as promised and we really appriciate how good your customer skills and service was! we will definatley use your company again!
thank you again, d and lb.
Received the Beretta CX4 Storm rifle you kindly shipped to Tal Arms for me. Just wanted to say I?m well happy with it and it even came with the extendable bi pod that I was after. Quality piece of kit and quality service. Will definitely recommend you to anyone looking for something similar.
Received Laser & Magazines this morning 15/2/08. Many thanx for your customer care & communication. I look forward to doing business with you again.
Hi, received my order today, and I just thought you'd like to know how impressed I am with them. Very good quality trousers and first class service. I will definatetly be ordering some more in the not too distant future.
Thank you for the replacement item and your prompt service. You guys have being really helpful, thanks again for service.
I look forward to doing business with you in the future.
Just saying thanks i have received the items and i am very pleased as usual.
Have a very happy christmas! And a new year!
Thanks very much received the stock yesterday. Wonderful! It feels heavier than the original and better piece of wood, cheers. Wonderful service, I shall ensure I recommend you to friends.
The pellets you recommended are good too, such a difference in accuracy and consistency compared with the cheap ones.
I recieved the rear sight today, it fits brilliantly.
Thanks guys! Your reputation is well deserved! :)
There are many, many more!