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Customer Service

Shipping & Delivery
Free shipping on all orders over £75! Anything below is £4.50 per order. All orders are sent via a traceable signed for delivery method, please note we cannot ship Air Weapons direct to you via normal methods, by law these have to be purchased in a face to face transaction. You can collect direct from us at no charge, if you are within 100 miles of our shop we can get our face to face representative out to deliver the item or we can get it transferred to a local registered firearms dealer, there are extra charges involved in the last 2 methods, please see our Air Weapons Delivery Page for more details.
Privacy & Security
We only use your details in the course of completing your order, to authorize your payment method, (in some cases) prove your age and some details are held on file on our secure gun register in the case of Air Weapon orders. Your details are safe with us, they will never be sold on or used for any reason other than as laid out here. And don't worry, we don't plan on coming round for tea!
Returns & Replacements
If you are unhappy with your order for any reason please return it to us within 30 days and we will offer a replacement or full refund as long as the items are in good condition. If your order arrives damaged please make sure you sign for it as damaged, take photos so we can take it up with the courier company. Different items on our site carry different warranties, if anything goes wrong give us a shout and we will get it sorted for you, once we have examined the item we can see if they need to be repaired or replaced. Even if you are outside our normal warranty period for your item please give us a buzz anyway as we will always try and help our customers out if at all possible.
Ordering
You can either order online through our secure online server or call us on 01293 525880 9.30-5.30 Monday to Saturday (please note we do get very busy on Saturdays so we if we don't answer please bear with us!).
Payment, Pricing & Promotions
We do from time to time offer certain sale prices, these are all items that have been offered on our website for at least 30 days (mostly much more). If you do see items on sale elsewhere cheaper we will always try and pricematch for you, sometimes we can (yes grey imports are a 'thing' even in the firearms world) but we will always do our best to get the best price for you.
Viewing Orders
Your current and past orders can be viewed through your account. We do have basic order view on there, but if you would like more detailed information please call us on 01293 525880 or email on sales@surplusstore.co.uk , we always reply to our emails as soon as we can, but we do have some very busy periods and sometimes emails do get caught in the spam filter.
Your account information can be updated through your MyAccount link at the top (or bottom) of the page or when you place an order. If you would like to update any details on an order that is already in progress please call or email on 01293 525880 or sales@surplusstore.co.uk .