Repair section in store at Surplus Store

Here at Surplus Store, we have a very well regarded airsoft repairs department and we are also an authorised Air Arms service centre, meaning if you have a problem with your airsoft guns or air guns, we can help!

If you are having an issue with a piece of equipment, we just might be able to help. We have an extensive range of spares for a number of different manufacturers, and we can even order in some parts should we not have them in stock.

We can also offer a full servicing of your gun and even upgrading your weapon. All of our services are conducted by one of our wonderfully talented techs, and you can rest assured you will get the best possible service.

We do not have a fixed price plan, and work on the length of time it will take to repair your gun. Once we have examined the piece, we can provide you with a rough price guide and talk to you about what will be required for the repair, but until we open up your gun, we are not sure what we are dealing with!

With this in mind, we charge labour at £20 per hour for airsoft, and £30 per hour for air rifles charged at 15-minute increments – if we only work for 15 minutes, we will only charge you for 15 minutes.

We charge a £5 flat rate for diagnosis which also covers the first 15 minutes of your repair, and once your item is received, it will be booked into our booking system. Once we have diagnosed your fault, we will contact you with the issue and you can then decide whether you wish to proceed with the repairs.

For full information on our repairs services, including postage charges, turnaround time and repair warranty, head over to our airsoft and air gun repair page.